Legal agreement governing your use of our online betting platform
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to create an account and use the mjg500 Platform. This age restriction is strictly enforced in accordance with Indonesian regulations regarding the age of majority for activities with legal risk. By registering, you represent and warrant that you are 21 years of age or older.
The Platform is intended for residents of Indonesia. Users accessing the Platform from other jurisdictions do so at their own risk and are responsible for compliance with local laws. The Operator reserves the right to restrict access from certain countries or regions at its sole discretion.
You must have full legal capacity to enter into a binding contract. If you are registering on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.
To create an account, you must provide accurate, current, and complete information including:
You agree to promptly update your account information if any details change. Providing false, inaccurate, or misleading information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of funds.
Each Player is permitted to maintain only one (1) account on the Platform. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited. If the Operator detects multiple accounts linked to the same individual through KYC checks, device fingerprinting, payment method analysis, or other means, all duplicate accounts will be closed, and associated funds and winnings may be forfeited.
mjg500 employs KYC procedures to verify Player identity and comply with anti-money laundering regulations. You may be required to submit documents including:
The Operator reserves the right to request additional documentation at any time. Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. The Operator recommends using a strong, unique password and enabling two-factor authentication where available.
You must immediately notify mjg500 support if you become aware of any unauthorized access to your account or any other security breach. The Operator is not liable for any loss resulting from unauthorized account access where You have failed to maintain adequate security measures.
You are fully responsible for all activity conducted through your account, whether authorized by you or not. This includes all bets placed, deposits made, and withdrawals requested. You acknowledge that once a bet is placed and confirmed, it cannot be cancelled or modified.
For security purposes, you should log out of your account after each session, particularly when using shared or public computers. The Platform may automatically log you out after a period of inactivity.
mjg500 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay. The Operator reserves the right to add, remove, or modify accepted payment methods at any time without prior notice.
Minimum deposit amounts vary by payment method, typically ranging from Rp 20,000 to Rp 50,000. Maximum deposit amounts may be subject to limits imposed by your financial institution or the payment processor. The Operator may also impose deposit limits for responsible gaming purposes.
All deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited. The Operator reserves the right to reject deposits or request additional verification if the payment method owner cannot be confirmed. Deposits from payment methods not matching the account holder's name may be refunded (minus applicable fees) and the account may be suspended pending investigation.
Withdrawal requests are processed within 1-24 hours after approval, subject to completion of KYC verification. First-time withdrawals and large withdrawal amounts may require additional review time. Withdrawals must be made to the same payment method used for deposit, unless otherwise agreed by the Operator for legitimate reasons.
mjg500 does not charge withdrawal fees. However, your bank or e-wallet provider may impose transaction charges. Minimum withdrawal amounts typically start at Rp 50,000. Maximum withdrawal limits may apply based on your VIP tier status and may be subject to daily, weekly, or monthly caps.
To comply with anti-money laundering regulations, all deposits must be wagered at least once (1x turnover requirement) before withdrawal. Deposits used solely to transfer funds without genuine gaming activity may result in account closure and funds being treated as proceeds of money laundering.
All transactions are conducted in Indonesian Rupiah (IDR). If you deposit funds in another currency, they will be converted to IDR at the prevailing exchange rate at the time of transaction, which may differ from rates you see elsewhere.
All bonuses, promotions, free bets, and free spins offered by mjg500 are subject to specific terms and conditions which are published alongside each promotional offer. These specific bonus terms form part of these overall Terms & Conditions. It is your responsibility to read and understand the applicable bonus terms before claiming any promotion.
Unless otherwise stated, all bonus funds are subject to wagering requirements before they can be withdrawn as cash. Typical wagering requirements range from 10x to 50x the bonus amount or bonus plus deposit amount, depending on the promotion. Only bets that result in a win or loss count toward wagering requirements—void bets, draw bets, and bets on both sides of an outcome do not contribute.
Bonuses are intended for recreational players only. The Operator reserves the right to exclude professional gamblers, bonus abusers, or players engaging in arbitrage betting from promotional offers. Players with multiple accounts or coordinating with other players to exploit bonuses will have all bonuses voided and may face account closure.
Requesting a withdrawal before completing wagering requirements will result in forfeiture of the bonus and any winnings derived from the bonus. Bonus funds and associated winnings may also be forfeited if you breach any provision of these Terms or the specific bonus terms.
Certain bonuses may be subject to maximum win caps (e.g., maximum withdrawal of 10x the bonus amount). Any winnings exceeding the stated maximum will be removed from your account upon completion of wagering requirements.
The Operator reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. In the event of cancellation, players will be allowed to complete any active bonuses under the original terms, but new claims will not be accepted.
All bets are subject to acceptance by mjg500. The Operator reserves the right to refuse or limit any bet at its sole discretion, particularly for unusually large stakes, suspicious betting patterns, or technical errors. A bet is not considered accepted until it appears in your betting history with a confirmed status.
In the event of obvious pricing errors, palpable mistakes, or technical glitches affecting odds or game outcomes, mjg500 reserves the right to void affected bets and refund stakes. "Obvious errors" include but are not limited to: incorrect team names, incorrect match times, odds that are clearly unrealistic compared to the market, or duplicate events listed with different odds.
For sports betting, bets are settled based on official results as determined by the relevant governing body (e.g., FIFA for international football, Indonesian Football Association for BRI Liga 1). If an event is postponed or abandoned, specific settlement rules apply depending on the sport and bet type—consult our detailed betting rules in the FAQ section or contact support for clarification.
In-play (live) betting is subject to rapid odds changes reflecting real-time game developments. Due to internet transmission delays, odds may change between the time you place your bet and the time it reaches our servers. You accept that your bet will be settled at the odds in effect when the bet is processed by our system, which may differ from the odds displayed when you clicked "Place Bet."
All casino games (slots, live dealer games, table games) are governed by the specific rules published by the game provider. These rules are accessible within each game's information or help section. It is your responsibility to understand the game rules before playing.
All games offered on the Platform use certified Random Number Generators (RNG) or live equipment audited by independent testing laboratories. Return to Player (RTP) percentages displayed for slot games represent theoretical long-term averages calculated over millions of rounds—individual session results may vary significantly.
If you are disconnected from a game due to internet connectivity issues, the game round will continue and settle according to the game provider's rules. For most slots and table games, the round completes automatically. For live dealer games, the dealer will complete the round without further action from you. You can view the outcome in your game history once you reconnect.
mjg500 is committed to promoting responsible gaming practices. Gambling should be treated as entertainment, not as a means to make money or solve financial problems. You should only gamble with money you can afford to lose.
If you feel gambling is negatively affecting your life, you may request self-exclusion for a period of 24 hours, 7 days, 30 days, 90 days, 6 months, or permanently. During self-exclusion, you will be unable to access your account or place bets. Self-exclusion requests are irreversible for the chosen duration and cannot be lifted early.
You may set daily, weekly, or monthly deposit limits and loss limits through your account settings. Once set, limits take effect immediately. Increases to limits require a 24-hour cooling-off period before taking effect. Decreases to limits take effect immediately.
You can enable reality check reminders to receive periodic notifications during gaming sessions, displaying how long you've been playing and your net win/loss for the session.
mjg500 operates a strict zero-tolerance policy toward underage gambling. Anyone found to be under 21 years of age will have their account permanently closed, and any deposits will be refunded (winnings will be forfeited). We encourage parents and guardians to use internet filtering software to block access to gambling sites if minors use their devices.
If you or someone you know is struggling with gambling addiction, confidential help is available. Contact our support team to discuss self-exclusion options, or seek assistance from qualified counseling services. For more information, visit our Responsible Gaming page.
The following activities are strictly prohibited on the mjg500 Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds and winnings, and potential legal action:
All content on the mjg500 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, and compilation thereof (the "Content"), is the property of mjg500 or its licensors and is protected by Indonesian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not:
While mjg500 strives to maintain continuous Platform availability, We do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions.
The Platform integrates third-party services including payment processors, game providers, and data feeds. mjg500 is not responsible for the availability, accuracy, or functionality of these third-party services. Issues arising from third-party service failures should be addressed directly with the relevant provider.
To the maximum extent permitted by law, mjg500's total liability to you for any claims arising from or related to your use of the Platform shall not exceed the total amount deposited into your account during the six (6) months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
You acknowledge that online gambling laws vary by jurisdiction and that you are solely responsible for ensuring your use of the Platform complies with applicable laws in your location. mjg500 makes no representations regarding the legality of accessing the Platform from any particular jurisdiction.
You may close your account at any time by contacting customer support. Upon closure, you must withdraw any remaining Real Money balance. Bonus funds and pending bonuses will be forfeited. Closed accounts cannot be reopened without approval from mjg500 management.
mjg500 reserves the right to suspend or terminate your account at any time, with or without cause, at our sole discretion. Reasons for termination may include but are not limited to:
Upon account termination, your license to use the Platform is immediately revoked. Real Money balances will typically be refunded to your registered payment method (minus any applicable fees or amounts determined to be in breach of these Terms). Bonus funds, pending bonuses, and any winnings derived from bonus abuse or fraudulent activity will be forfeited.
If you have a complaint or dispute regarding any aspect of our services, you should first contact our customer support team via live chat or email. We will investigate your complaint and respond within 5 business days with our findings and proposed resolution.
If you are not satisfied with the initial response, you may escalate your complaint to our Compliance Department, who will conduct a further review. The Compliance Department will provide a final written response within 10 business days of escalation.
mjg500 maintains detailed records of all transactions, bets, and account activities. In the event of a dispute, the Operator's records shall be considered definitive unless you can provide compelling evidence to the contrary. Platform logs, screenshots, and system timestamps are admissible as evidence in dispute resolution.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction where mjg500 is licensed to operate. The Platform operates under international gaming licenses and is regulated by offshore gaming authorities.
Any disputes arising from these Terms or your use of the Platform that cannot be resolved through our complaints procedure shall be subject to the exclusive jurisdiction of the courts in the Operator's licensing jurisdiction.
You acknowledge that by using the Platform as a resident of Indonesia, you assume responsibility for understanding and complying with Indonesian laws regarding online gambling. The legal status of online gambling in Indonesia involves complex legal considerations, and mjg500 advises you to seek independent legal counsel if you have questions about your legal position.
If you have questions, complaints, or require assistance regarding these Terms & Conditions or any aspect of your account, you may contact mjg500 through the following channels:
For general inquiries, the live chat channel provides the fastest response. For account-specific matters requiring documentation review (KYC, withdrawal issues, disputes), email support is recommended.
Strict 21+ enforcement with comprehensive KYC procedures. All players must verify identity with government-issued ID before withdrawal approval.
All games use certified RNG technology audited by independent laboratories. Platform records are definitive in dispute resolution.
Advanced monitoring systems detect suspicious activity, multi-accounting, and bonus abuse. Zero tolerance for fraudulent behavior.
Bank-grade 256-bit SSL encryption protects all transactions and personal information. Compliance with international data protection standards.
Comprehensive player protection tools including self-exclusion, deposit limits, loss limits, and reality check reminders.
Structured complaints procedure with escalation path. Dedicated Compliance Department for complex disputes with 10-day resolution commitment.
Read our other legal documents or contact our support team for clarification on any aspect of these Terms & Conditions